Refund policy

Returns and Exchanges

We want you to feel confident when choosing your Celestera jewelry. If your order is not right for you, you may request a return or exchange within 14 days of delivery.

Return eligibility

Items must be unworn, unused and returned in their original packaging with proof of purchase. Jewelry that shows signs of wear, damage or alteration cannot be accepted.

For hygiene reasons, earrings can only be returned if they have not been worn. Custom made, personalized or resized pieces are final sale unless they arrive damaged or incorrect.

How to request a return or exchange

Please contact us through our Contact page before sending anything back. Include your order number and the reason for your request. Once your return is approved, we will provide the return instructions and address in Bali. Items sent without prior approval may not be accepted.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 48 hours of delivery and include clear photographs. We will review the issue and arrange a replacement, repair or refund where appropriate.

Return shipping

Customers are responsible for return shipping costs unless the item is damaged, defective or incorrect. We recommend using a tracked service because Celestera cannot be responsible for returns lost in transit. Original shipping charges, customs duties and import taxes are not refundable.

Refunds

We will inspect your return and let you know when it has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to process the refund.

Exchanges and ring sizes

If you need another size, contact us within 14 days of delivery. Exchanges depend on availability. Return shipping and the cost of sending the replacement may apply.

Order cancellations

To request a cancellation, contact us within 12 hours of placing your order. We cannot guarantee cancellation once an order has entered production or has been shipped.

Questions

If you have any questions about a return, exchange or refund, please use the Contact page on our website. We will be happy to help.